Careers

Interested in Joining our Team?

RICS empowers retailers to improves business performance and make more money. We address retailers’ biggest challenges with solutions built to help them win through software, support, and strategic clients success guidance. If you’re interested in becoming part of our team check out the open career opportunities below.

Design and Studio Manager

ROLE:  Design and Studio Manager

PURPOSE: Own the creation of deliverables and assets that educate and inspire RICS’ audiences.

SCOPE:  Brand Assets, Web, Photography, Audio, and Video  

ACCOUNTABILITIES:  Create and design content that drives pipeline and engagement for future clients, clients, and employees

MANAGER: VP of Go-to-Market

Description

The Design and Studio Manager role is on the Go-to-Market team that includes Marketing and Business Development. The role requires intermediate to advanced design, web design, research, communication, insight and making skills.

Functional Objectives

  • Maintain consistent brand standards across all RICS creative assets
  • Design and create assets to support market-facing pitches and projects
  • Manage web assets to ensure they are optimized for multiple channels and device types
  • Collaborate within RICS to bring knowledge to life through design
  • Finish projects on-time to client and colleague satisfaction
  • Produce photography, audio, and video to help humanize the evolving RICS’ brand
  • Support the collaborative social media strategy

Required Skills

Technical Skills

  • Platforms: Adobe Creative Suite, Microsoft Office Suite, WordPress
  • Development: HTML, HTML5, CSS, CSS3, Javascript
  • Audio, video, and photography production and editing skills highly encouraged

Research Skills

  • Compile relevant online research without explicit guidance
  • Formulate a clear hypothesis and recommend methods for testing it
  • Manage primary research using established methods

Communication Skills

  • Write and speak clearly and intelligently
  • Craft a clear and compelling argument in email, document or conversation
  • Communicate complex ideas, systems and strategies through designed artifacts

Insight Skills

  • Sense, refine, and express instincts and intuition
  • Identify interesting patterns that combine multiple references
  • Develop an insight that is actionable, goal-oriented and provides clarity for a project

Making Skills

  • Transform an idea or concept into a coherent outline or storyboard
  • Visualize thinking compellingly with pen and paper, marker and board, and digital prototype
  • Create artifacts that are error-free down to the letter, fact, and pixel
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Software Analysts & Engineers

RICS Software is seeking new Software Analysts & Engineers to play an important part in maintaining and evolving our successful software package.

Technologies & Skills

What we use

  • C# (ASP.NET / WPF / WCF)
  • TSQL / SQLite
  • JavaScript / CSS / HTML5
  • Working knowledge of web requests (Fiddler, HTTP, REST, XHR, etc.)

Nice to have

  • SQL Server – SSRS / SSIS / Replication / Log Shipping / Linked Servers
  • SQL – SP tuning / Profiling / Monitoring / Maintenance
  • ASP.NET – NuGet / MVC / WebForms / AJAX Control Toolkit
  • NoSQL
  • PowerShell
  • Microsoft Azure
  • Office 365 / SharePoint / Exchange
  • Retail knowledge (EDI / POS / Inventory / Accounting)
  • Working knowledge of infrastructure and networking concepts
  • iOS & OSX Objective-C / Android Java / WinRT

Personality & Character

How we work

  • Dev Ops – Full SDLC responsibilities; planning, developing, deployments & maintenance.
  • Standards & Best practices – Basic data, logic and object oriented patterns and concepts.
  • Teamwork – Pitching in if something should arise and requires attention even if it means extra work.
  • Autodidactic – Might not have all the answers, but knows how to find them.

Who we look for

  • Doers – Taking initiative and ownership while being self-motivated and enthusiastic.
  • Speakers – Excellent communication skills.
  • Multitaskers – Managing time and engaging many challenges at once.
  • Contenders – Enjoying coming to work and tackling difficult tasks and new projects.
  • Fun lovers – Nerf blasting, open environment thriving independent individuals.

To apply for this position, please submit your resume to our team.

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Manual QA Analysts

RICS Software is seeking new Manual QA Analysts to play an important part in maintaining and evolving our successful software package.

Technologies & Skills

Responsibilities

  • Create and maintain a set of manual test scripts
  • Understand what parts of the software need regression based a list of changes
  • Knowledge of how software works and how to make it break
  • Delegate testing tasks to resources
  • Innate sense of what quality looks and feels like
  • Streamlining process and procedure, always making improvements

Nice to have

  • Test Complete
  • .NET (ASP.NET / WPF / WCF / WinRT)
  • TSQL / SQLite
  • JavaScript / CSS / HTML5
  • Working knowledge of web requests (Fiddler, HTTP, REST, XHR, etc.)
  • ASP.NET – NuGet / MVC / WebForms / AJAX Control Toolkit
  • Microsoft Azure
  • Office 365 / SharePoint / Exchange
  • Retail knowledge (EDI / POS / Inventory / Accounting)
  • Working knowledge of infrastructure and networking concepts
  • iOS & OSX Objective-C / Android Java

Personality & Character

How we work

  • Dev Ops – Full SDLC responsibilities; planning, developing, deployments & maintenance.
  • Standards & Best practices – Basic data, logic and object oriented patterns and concepts.
  • Teamwork – Pitching in if something should arise and requires attention even if it means extra work.
  • Autodidactic – Might not have all the answers, but knows how to find them.

Who we look for

  • Doers – Taking initiative and ownership while being self-motivated and enthusiastic.
  • Speakers – Excellent communication skills.
  • Multitaskers – Managing time and engaging many challenges at once.
  • Contenders – Enjoying coming to work and tackling difficult tasks and new projects.
  • Fun lovers – Nerf blasting, open environment thriving independent individuals.

To apply for this position, please submit your resume to our team.

Apply for this Job

Support Associate

RICS Software is seeking Support Associates to assist our retail clients with using RICS to improve their business strategy and processes. Our Support Associates help users get the most from RICS by answering product and process questions, educating them on how to use RICS and helping them resolve issues. The role requires strong written and verbal communication skills as well as a high degree of empathy towards helping people.

Description

  • Ensure client support inquiries are answered and resolved in a timely manner
  • Correspond with clients via email and phone
  • Record call details in a clear and professional manner
  • Troubleshoot client software and hardware issues
  • Document product bugs and issues in detail

Required Skills

  • Must be willing to work any assigned shift throughout the week including weekends between 9AM – 9 PM (EST).
  • Must be able to communicate pleasantly and professionally with clients
  • Must have strong writing skills
  • High level proficiency of productivity software (i.e. Microsoft Office)

Desired Skills (Nice-to-Have, but Not Required)

  • Prior retail sales experience at any level
  • Prior experience working within a client/customer support center
  • Technical proficiency of computer hardware
  • Database knowledge

Personal Characteristics

  • Positive, enthusiastic and empathetic
  • Organized and detail oriented
  • Able to multi-task and manage time well
  • Works well within a team environment
  • Fun-loving and doesn’t mind Nerf blasters within an arm’s reach!

To apply for this position, please submit resume to our team, here →

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Business Development Manager

RICS Software is seeking a Business Development Manager (BDM) to promote and sell the RICS Solution to potential new retail accounts. The BDM role is an external-facing position that requires motivation, dedication, integrity and enthusiasm for RICS, the retail industry, and software. The role requires the individual to develop leads, perform the right activities to build an opportunity pipeline, manage an opportunity pipeline, and achieve contracted revenue goals on a quarterly and yearly basis. The role requires intermediate communication and presentation skills.

Functional Objectives

  • Manage an opportunity pipeline three times individual sales goal
  • Achieve sales activity goals to generate a consistent number of new leads, meetings, and opportunities per month
  • Follow sales process to manage inbound leads
  • Setup and deliver winning RICS demonstrations
  • Maximize the revenue potential of each new account
  • Support marketing efforts as necessary (e.g., events)

Requirements

  • BA or BS Degree
  • 2+ years of sales experience
  • Extensive lead generation and phone experience
  • Track record of lead to close capabilities
  • Exceptional time management
  • Microsoft OS and Salesforce.com
  • SaaS sales experience, plus
  • Retail sales experience, plus

Accountabilities

  • Pipeline Development and Contracted Revenue

Manager

  • Business Development Manager, Team Lead

Required Skills

Communication

  • Write and speak clearly and intelligently
  • Be comfortable and prepared
  • Create a clear and compelling argument in email, document, or conversation
  • Write and speak clearly and intelligently about complex ideas, systems and strategies
  • Maintain productive and punctual dialogue with colleagues and clients
  • Proactively communicate with prospects, partners, and colleagues to generate a winning outcome

Presentation

  • Successfully deliver winning presentations without assistance
  • Engage prospects, regardless of their position, with a narrative that wins them over
  • Overcome challenges during a presentation and turn objections into deeper understanding

To apply for this position, please submit your resume.

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Other skills?

Don’t see an open role that fits your skill set? We’d still love to hear from you. We’re always looking for top talent. Send us an email at careers@ricssoftware.com.

Get in Touch!