fbpx After hosting our ‘Using Data to Make Moves in a Bad Economy’ webinar, we had a lot of great questions! While we responded to each one individually, we thought it might be helpful to answer some of the most popular questions on the blog. Below you’ll find four popular questions attendees had after watching. Q: How do I find data for customers who have purchased a specific model of shoe to let them know about an update? A: In RICS, the report you will use to find this data is the Export Customer Purchase Details report. This report can be found under Reporting : Data Export : Export Customer Purchase Details. To run this report to find a customer who had purchased a specific model, enter the SKU information on the Customer Filter by Purchase tab and enter the time period you want to view. Q: How do I find customers who have not shopped with us in the past 6 months? A. To run this report to find customer who have not shopped with you in 6 months (or any time frame), navigate to the Additional Customer Criteria tab. Under the Limit to Customers with Last Purchase During, choose Selected Dates and enter the time frame where you want to find their last purchase. Q: How do I run the reports you outlined in the webinar? A: The two reports that were used for the data in this webinar were the Sales Analysis Report, which can be found under Reporting : Sales : Sales Analysis and the Export Customer Purchase Details Report which can be found under Reporting : Data Export : Export Customer Purchase Details. How you set the criteria for these reports will depend what type of data you want to view and how you want to view it. Q: What is your strategy around a product exit strategy? How would you plan your buy to ensure you did not end up in the same situation as the sample store did with the Adrenaline? A: My strategy is to: If there was an opportunity for risk inventory (potential excess pairs after the product updates) 30 days prior to update, I would work with the rep on a stock swap or stock buyback plan and work with them to create a markdown strategy to move remaining inventory within MAP policy. Note: There are many different ways to approach this problem, this is just one opinion/strategy. We received lots of great questions, but these were some of the most popular. If you missed the webinar, you can watch it here. If you find yourself with more questions, please feel free to reach out to me at jrichburg@ricssoftware.com.