Is support lacking from your current POS solution? At RICS Software, it is our number one priority to ensure you have the right people from our team available to help you when you face challenges running your business. As a RICS client, you get more than our software, you get our people too. You shouldn’t have to worry about being set loose once you go live with a new POS system. You should be educated on how to get the most out of your technology and have access to resources when you can’t figure it out. As a software as a service (SaaS) company, our people are included in your subscription, so that you never have to pay additional fees for getting help or education. It comes with the territory.
At RICS, we both design and support our product, so if you have a question or concern about the functionality, we can quickly provide you with an answer. Not only do we have the developers of our product under the same roof as our support, we have former retailers on our team who speak your language. We understand the challenges and pain points that come with running a retail business and we want to help.
Our goal is to provide you with a seamless transition from your current system to RICS. We support you every step of the way and want to continue to provide education on how to get the most out of our system. Not only will our onboarding team make sure you are properly trained, but our support team is available to answer questions seven days a week. You can also access our educational library equipped with How To’s, articles, and guides to help you become an expert at using RICS. Let us help support your business needs and don’t ever worry about figuring it out on your own.
“The monthly subscription, regular updates, and support are major advantages [of RICS].”
-Tami Butts, Tri-N-Run
To learn more about our services and support, click here.