fbpx In this day and age, excellent customer service is the rule, not the exception. So if your customers are always expecting you to go above and beyond, how will you exceed their high expectations? Here are 10 quick tips you can use to win your customers over:
  1. Beat deadlines. People are always pleasantly surprised with things happen or arrive earlier than expected. If you need to ship them an item that is not currently in your store, expedite their shipping or do next day delivery free of charge.
  2. Overdeliver. Make sure you manage customer exceptions honestly, but when you can, surprise them by doing the unexpected. Throw in a coupon or give them an additional discount with their purchase.
  3. Ask for feedback. Don’t be afraid to have conversations with your customers and ask them how they’re feeling about something. If you made a change in your store or are thinking about it, ask them for their opinion on it. If your customers aren’t happy, then no one is happy!
  4. Be grateful. Always say thank you and make sure your customers know that you appreciate their business. You’ll leave them feeling good about being in your store and they’ll be more inclined to come back in for future purchases.
  5. Say yes. If there’s a will, there’s a way. If your customer wants something, find a way to make it happen.
  6. Know how and when to apologize. People make mistakes. If you do, make sure you own up to it, say sorry, and make it right.
  7. Do your research. Find out what your competitors are doing to make their customers happy. Use the internet to find out what customers want during their shopping experience. Once you find out what customers want, do it.
  8. Create a sense of convenience. Shopping should be easy and stress-free. Make sure your customers don’t feel overwhelmed in your store and that it is easy to find what they’re looking for. Make sure the setup of your store makes sense and that your staff can jump in and help the customers when they’re feeling lost or confused.
  9. Treat your staff well. If your customers see that you treat your staff well, they’ll believe that you’ll treat them well too. Make sure you are friendly to everyone in your store, no matter who they are.
  10. Be personable. People expect personalized experiences. Work on remembering things about your loyal customers so they feel special when they walk in your store.
Click here to find more ways to enhance customer experience in your store!