Overcoming the Fear of Change

Change doesn’t have to be intimidating. With the right partner (and the right plan), changing your retail technology can be easy, affordable, and end up making you more money. RICS is here to help you every step of the way. We understand that changing retail technology seems like an obstacle, but having us to depend on to help your business grow will allow you to reap the benefits of making the RICS transition.

Why we fear change and how RICS alleviates these fears for you:

It’s normal to be a little averse to change. It comes from our innate sense to be comfortable and feel safe. Change sometimes brings feelings of anxiety, negative outcomes, and the possibility of real risk.

Control

Fear:

We fear losing the control over how we’re managing our store.

Solution:

Changing your technology doesn’t mean you lose control, it’s the opposite actually. When you work with RICS, we enable you to be in control by working with you to plan a timeline, set goals and expectations, and train you before your new system goes live.

Comfort

Fear:

We’ve gotten comfortable in our routine.

Solution:

Any new system may take you out of your comfort zone at first. With RICS, we’ll work with you to make sure that you feel equipped to run the system and we’re moving at a comfortable pace. Once you’re up and running, you’ll realize that this change created a better (and perhaps more comfortable) routine.

Certainty

Fear:

We think we can’t control the outcome.

Solution:

The only time you can’t control an outcome of a change is when it was ill-planned. RICS will work with you to ensure you know exactly what is happening with your technology. Creating a plan and goals, and sticking to them, ensures you know exactly what you’re getting out of the change.

See how our clients have overcome their fear of change.

Surprises

Fear:

We prefer to know what’s coming.

Solution:

Transitioning your store’s technology shouldn’t include surprises. At RICS, we create a dictated plan and schedule for the transition to RICS. Adding this layer of preparedness eliminates surprises or even bigger changes to your routine.

Self-Confidence

Fear:

We’re afraid we might not be able to learn the new technology.

Solution:

RICS was built to work for all skill levels, making it an easy transition for any retailer. We do extensive training with executives, owners, and staff to ensure you have the right education to make you feel confident in the product. We also offer continuous education, so your skills will never get rusty.

Assumptions

Fear:

We assume what we are doing is best (even if it isn’t).

Solution:

Thousands of retailers have transitioned onto RICS and discovered that their old way of doing things was time-consuming, difficult, and at times just plain backwards. When you make assumptions that what you’re doing is perfect, you miss out on the opportunity to make adjustments that will bring positive change to your business.

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See how The Athlete’s Foot has benefited from the transition to RICS

Timing

Fear:

We don’t think we have enough time to change systems.

Solution:

Changing and getting used to a new POS system can seem like a daunting task, and one that is too time consuming to take on. But the reality is, our average client is up and running within 47 days of subscribing with RICS. You can manage your business day-to-day with your old platform until you’re live with RICS, allowing you plenty of time to transition without taking away from your daily tasks.

Denial

Fear:

We don’t want to think there’s a better system or way to manage our inventory.

Solution:

When you take the time to look at some of the clients RICS has transitioned, it’s easy to see that something better does exist. Increased turn rates, time back in their day, and higher profits are just a few perks that RICS’ clients enjoy. Take a step back and look at the current state of your business. Are you happy with the amount of time you spend counting inventory? How about your average items per ticket? If not, it’s clear that there could be another solution that you may want to consider.

Next Steps

Now that you know you’ll have a partner to help you transition, how do you go about making a plan, setting goals, and getting your team onboard?

Identify New Possibilities

When thinking about what you want a ‘change’ to look like in your business, consider all the possibilities that could happen if you were managing your inventory more effectively.

  • Employees could use the POS to collect customer data for more targeted marketing initiatives (which will bring more customers into your store and increase your average items per ticket).
  • Use the robust reporting features to forecast better (which will allow you to better stock your store and reduce massive markdowns of your inventory).

Commit at a Leadership Level

If you’re the decision maker, it’s important that you are fully onboard with the change or your employees may also find it hard to jump in line.

  • Learn about the new system, so you can share why it’ll be a big help to your team (if a new system can save everyone time running reports and increase their efficiency, everyone wins).
  • Lead by example. Take the time to train your team on the new system. When team members see you doing it, they’ll be more open to learning the system themselves.

Learn the Tool

Proper education is a huge part of making a new tool (or system) effective in your business. If you set something up and don’t take the time to learn it, you’re already setting yourself up for loss.

  • Take advantage of every training and educational opportunity. The quicker you learn the tool, the quicker you’ll be able to see it positively impact your business.
  • Accept that it’ll take time to know all the ins and outs of a new system. You didn’t learn your last system overnight, so be patient with yourself (and your team) in learning. You also have to find a process that works for you.

Set (and Measure) Goals

The best way to convince everyone you’ve made the right decision is by proving the new system is better than the old one.

  • Make goals attainable in different time-lengths. If you set goals that you can only measure in a year, your team might get discouraged by not being able to see the short-term benefits.
  • Be transparent with your team. Make sure that all levels of employees know about the goals and how you’re doing on them.

Once you take the leap of faith and make the change, you will be aware of the gaps missing before transitioning to a robust retail solution. While it might take time to adjust and get used to, as any changes usually do, the benefits almost always outweigh the feelings associated with change.

Read our infographic How Onboarding Now Will Help You Later to learn more about the many benefits you will see immediately, and continue to witness as you use retail technology.

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