• How Are Your Employees Performing?

  • May 5, 2017

As a retailer, you are most focused on how your inventory is performing, as you should be. But another important metric you should be tracking is employee performance. You may not realize the impact they have on your overall sales. When you have the proper technology in place, this isn’t a metric you have to make assumptions about because you have the data to tell you you exactly how each salesperson is performing.

By having this knowledge, you can be strategic in how you schedule and train employees. For example, if you have Bob, a lower performing employee, working during peak hours, it might be smart to have Jessica, the top salesperson, give him some pointers or swap their schedules. You also can stop paying employees when you don’t need them. Why have 3 people working at times when business is slow?

If you have an inventory management system in place, you should be able to pull the following reports to get insight into how your employees are performing.

  • Salesperson Analysis Report: The Salesperson Analysis report enables retailers to measure a salesperson performance against additional salespeople to determine sales rewards and make adjustments to training programs.
  • Salesperson Add On Performance Report: Know which salespeople are best at selling add-ons. Use this report to incentivize them to increase their add-on sales.
  • Time Clock Data Report:  The Time Clock report screen enables retailers to view time clock records by salesperson to track and analyze entry date and time to ensure a salesperson is working the correct hours.

For more information about motivating employees based on their performance, check out our free guide.

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About Hailey Ware

Hailey joined RICS as an Orr Fellow in June of 2015 and is currently in the Field Marketing Specialist position. Hailey enjoys being active, trying new restaurants, traveling, and spending time with family and friends.